Shipping policy

Last updated: 2 November 2026

Where we deliver

We deliver to addresses in the United Kingdom.

Delivery costs

• Standard delivery: £3.50.
• Free standard delivery on orders of £50 or more.

The delivery options and the total cost for your order are shown at checkout before you pay.

Made to order

Most of our gifts are personalised and made to order, so we make your item before we send it.

Problems with delivery

If your order hasn't arrived, or arrives damaged, please email us with your order number and we will help. Our refund policy explains what happens if an item arrives damaged or wrong.

Contact

Email us at contact@craftgiftslondon.co.uk.